Frequently Asked Questions
Corona
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| Booking |
| What are the additional costs when I make a booking? |
| The costs that are added to your reservation are: |
| the reservation costs of € 25, – |
| the service costs: € 20, – € 30, € 40, or € 50 per tent. The price depends on the type of tent. (Lodge or Basic tent: € 20, -. Lodge de luxe tent: € 30, -, Safari tent: € 40, – and the Safari de luxe tent € 50, -) |
| The costs for linen. This varies per campsite from € 7.50 to € 15 per set. |
| Possible additional costs |
| Local taxes such as tourist tax. This is a municipal tax and is a different amount per campsite. You pay this levy either directly when booking or at the campsite. |
| Potential security deposit for access badges / keys |
| extra costs for hot water |
| Optional costs |
| Preferred costs location. If you would like to be sure of a specific place on the campsite, you can indicate a preference. If you stay less than 7 nights, the preferred costs are: € 20, if you stay longer than 7 nights, the preferred costs are: € 35 |
| Cost of insurance. If you want to book insurance, costs will be charged for this. |
| Costs for a cot if available: € 3.50 per night |
| Costs for a high chair if available: € 1.50 per night |
| Pet costs if allowed: € 5.00 |
| During the booking process you will be given the opportunity to indicate the possible options. |
| Costs for extra persons: |
| 6 persons are allowed per tent on almost all our campsites. At some campsites it is also possible to stay with more people on the camping pitch. In that case, additional costs will be charged for the extra persons. |
| Do I have to pay a deposit? |
| You do not pay a deposit upon arrival at the campsite. Any damage, loss and / or (extra) cleaning costs will be charged to you |
| I would like to change my reservation, is this still possible? |
| For changes after reservation we charge €25,- administration costs. Changes that involve a (partial) cancellation will be subject to the cancellation conditions for that part. Changes can only be made in the same holiday season as the original booking. Our seasons run from the end of April to the beginning of September. |
| Payment |
| Within two weeks after receipt of the booking confirmation, you pay 15% of the total amount (minimum € 150) plus the insurance. After 8 weeks you pay again 15%. You pay the rest no later than eight weeks before the departure date. If you book within ten weeks before departure, you pay the total amount in one go. In case of late payment, Country Camp has the right to cancel the reservation – after a summons; You are then responsible for the cancellation costs. In case of negligent payment, all costs are for your account. |
| How can I make the payment? |
| You can pay via Ideal (after completing your internet reservation or via the link in the booking confirmation) or by bank transfer. After booking you will receive a final confirmation from us. Here you will find the payment schedule with the necessary information (account number and IBAN and BIC code if you make a reservation from abroad). |
| Will I receive a confirmation of receipt of my payment? |
| Yes, you will receive a payment confirmation. |
| I booked a last minute. How do I know if everything is okay and that the campsite is expecting us? |
| If you leave soon after the booking (within 3 days), we ask you to pay via i-deal. The voucher that you must show at the campsite will be sent to the specified e-mail address as soon as possible. |
| Will I receive a voucher that I can show at the campsite? |
| Yes, after full payment of the travel sum you will receive a voucher that you can print or show digitally at the campsite. No tents can be allocated without a voucher. |
| Large (er) groups |
| We want to book with a group, is this possible? |
| Group booking is possible in some cases, but to avoid disappointment we always contact you to discuss the holiday in question. Groups of young people are not allowed in our tents. Our experience shows that the behavior of groups (young people) does not suit our other guests and the campsites where our tents are located. Because we cherish our guests and our campsites, we are very reluctant to accept bookings for larger groups. If you would like to rent tents at Country Camp as a group, please contact us. We will then discuss our (strict) conditions with you. The moment a representative of Country Camp finds that these conditions are being violated, the rental agreement will be terminated immediately. The entire group will be removed from the campsite. Money already paid will not be refunded and any additional costs incurred will be recovered from the tenant. |
| Are your tents also rented out as temporary accommodation? |
| All our types of tents on all our campsites can only be rented for a holiday. Use for (temporary) housing by (temporary) employees is absolutely prohibited. The moment a Country Camp representative finds that this rule is being violated, the rental agreement will be immediately terminated. The tent will be immediately vacated and the tent tenant blacklisted. Money already paid will not be refunded and any additional costs incurred will be recovered from the tenant. |
| Our family consists of more than 6 people, if we bring an extra tent / air mattress, can we all stay together in one tent? |
| Important: The number of members of your travel party in the tent may not exceed the maximum number of people allowed per tent. The camping site determines the maximum number of people allowed per camping pitch. |
| We are of course happy to help you book an extra tent. Or we can contact the campsite so you can place an additional tent elsewhere on the campsite. |
| Cancellation |
| Reservations can only be cancelled in writing. The cancellation costs are 25% of the rent if cancelled up to eight weeks before the booked period (minimum € 115) and 50% of the rent if cancelled between eight and four weeks before the booked period (minimum € 115). In case of cancellation within four weeks before the booked period, the full rental sum is due. No refund will be made for late arrivals at the tent or earlier departures than booked. Cancellation costs may possibly be recovered if you have taken out cancellation insurance. Whether this is possible depends on the conditions of the insurance and the reason for cancellation. |
| Change / cancellation by Country Camp |
| If Country Camp is unable to offer the booked accommodation, the tenant will be notified immediately. You will be offered a suitable alternative without increasing the travel sum. If you do not use this alternative, you will receive the travel sum and reservation costs back within two weeks. Country Camp is not bound to do this in the event of force majeure, such as when a state of emergency is declared in the area of the campsite, the outbreak of contagious diseases that can be dangerous for humans and / or animals and the threat of flooding or forest fires. |
| A preferred pitch can be changed by Country Camp if it is no longer available due to changes by the campsite or for other reasons. Of course we will inform you as soon as possible |